Troubleshooting

My exports aren't running automatically

See the 'Automated Tasks' section of the 'Requirements' article.

A property isn't appearing in the export

For a property to be included in a NovaLoca export it must meet the following criteria:

My properties are included in the exports but with no property type

This is because either:

My feeds are running but failing to upload

We recommend you check the logs dropdown under 'Property Hive > Settings > Novaloca' to see if that indicates where the issue lies.

Any issues with files failing to upload via FTP are normally down to one of three things:

  • The FTP details provided by Novaloca that have been entered into the settings area are wrong. Try them using FileZilla or a site like ftptest.net to verify they work.
  • You need to tick 'Passive Mode' setting in the export FTP settings.
  • A firewall is preventing the connection.