Properties are being rejected or failing to send

Please check the logs to see the response provided by the third party.

Normally this will tell you what's wrong. Normally property type is empty, or postcode contains an invalid character or similar.

Properties are being rejected because no property type, but my property does have one set

Please ensure you have completed the 'Custom field mapping' section of the portal settings.

Properties are mysteriously disappearing

This is almost always because you have the real-time feed running on two sites. Please ensure it's not running on an old development site or similar.

Enquiries/leads aren't importing from the portal into Property Hive

This can be caused by a number of reasons:

  1. No API URL has been entered into the portal settings.
  2. The portal feed 'Mode' isn't set to 'Live' in the portal settings.
  3. The third party portal hasn't enabled the exporting of enquiries their end.
  4. You have the 'Enquiries' module disabled under 'Property Hive > Settings > General > Modules'.